Role Snapshot
Details
Role Focus
UX/UI delivery coordination, design-agency management and design-system upkeep.
Primary Stakeholders
Design agencies, business users, product teams, technology teams and COE lead.
Hands-on Area
Maintain design-system assets and front-end references using HTML, CSS and JavaScript.
Role Purpose
Support the Digital & AI Centre of Excellence by managing day-to-day UX/UI delivery for digital initiatives where external design agencies are engaged. The role will coordinate design execution, track feedback and deliverables, support working-level design decisions, and ensure that outputs remain consistent with business inputs and approved design standards.
This is a hands-on UX/UI and design-system role, not a product ownership role. Senior stakeholder alignment and major decisions will be handled by the COE lead where required; this role is expected to run the daily design engine and reduce operational involvement from senior leadership.
Core Expectations
- Manage day-to-day UX/UI delivery with design agencies
- Coordinate daily working interactions with external design agencies across active digital initiatives.
- Track design deliverables, feedback, dependencies, open points and approvals in a disciplined manner.
- Ensure business inputs and review comments are captured clearly and passed to the agency without ambiguity.
- Maintain regular cadence on design work and escalate only key decision points, risks or delays.
- Support UX/UI quality, consistency and design handoff
- Review wireframes, prototypes, screen flows and UI designs for completeness, usability and consistency.
- Identify working-level design gaps such as missing states, unclear navigation, inconsistent layouts or incomplete interactions.
- Ensure feedback is incorporated correctly before designs move to technology teams.
- Support explicit design handoff by clarifying UI behaviour, layout expectations and screen-level details.
- Mai