Working Hours: Must be available during UK business hours
About the Role
We are looking for an experienced and commercially aware Account Manager to manage relationships with UK-based clients and coordinate the successful delivery of multiple projects. The successful candidate will act as the main point of contact between clients and internal teams. They will be responsible for understanding client objectives, planning and monitoring projects, presenting performance data, managing expectations and ensuring that all deliverables are completed accurately and on time. This role requires excellent communication skills, robust project management knowledge, confident client handling and the ability to lead internal teams effectively.
Responsibilities
- Manage and develop long-term relationships with UK clients.
- Act as the primary contact for client communication, meetings and project updates.
- Understand client objectives,
commercial priorities and service requirements.
- Translate client requirements into clear briefs, timelines, tasks and deliverables.
- Manage multiple accounts and projects simultaneously.
- Coordinate internal teams and ensure deadlines and quality standards are met.
- Prepare and deliver data-led reports, presentations and performance reviews.
- Explain results, challenges, opportunities and recommended next steps clearly.
- Lead regular client meetings, progress calls and quarterly business reviews.
- Record meeting actions, responsibilities and deadlines and ensure they are completed.
- Manage client expectations regarding project scope, timelines, budgets and results.
- Identify project risks, delays or performance concerns and take corrective action.
- Review client-facing work before submission to ensure accuracy and quality.
- Handle complaints, escalations and difficult conversations professionally.
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