Role Summary

We are seeking an experienced
MODA L4 Support Engineer
to provide advanced technical and functional support for the MODA application. The ideal candidate will be responsible for troubleshooting complex application issues, ensuring system stability, and supporting infrastructure-related activities such as instrument configuration updates and server installations. This role requires a strong blend of technical expertise and functional understanding of the MODA platform.

Key Responsibilities
- Provide
Level 4 operational support
for the MODA application.
- Troubleshoot and resolve complex application, system, and performance issues.
- Investigate root causes and implement permanent fixes for recurring incidents.
- Support
instrument configuration file updates
and related system configurations.
- Perform
server installation, configuration, and maintenance
activities for MODA environments.
- Collaborate with cross-functional teams, vendors, and business users to resolve critical production issues.




- Participate in system upgrades, patches, deployments, and workplace maintenance.
- Prepare and maintain technical documentation, SOPs, and knowledge base articles.
- Ensure compliance with quality and regulatory requirements applicable to Life Sciences environments.

Required Skills
- 3–5 years of experience in
MODA application support
.
- Strong technical troubleshooting and problem-solving skills.
- Experience with server installation, configuration, and system administration.
- Knowledge of instrument configuration and file management within MODA.
- Good understanding of MODA application architecture and operational workflows.
- Functional knowledge of laboratory processes supported by MODA.
- Experience working in a regulated
Life Sciences/Pharmaceutical
environment is preferred.
- Excellent communication and stakeholder management skills.

📌 MODASupport Engineer (India)
🏢 vueverse.
📍 India