We are looking for an experienced E-commerce Operations professional with 3–5 years of relevant experience to manage day-to-day B2B and marketplace operations. The ideal candidate should have strong hands-on experience in e-commerce operations, vendor management, order processing, inventory, reconciliation and MIS reporting. The candidate must be very valuable with MS Excel/Google Sheets, possess strong problem-solving abilities and have excellent communication and coordination skills. The person should be highly responsible, hardworking, detail-oriented and capable of taking ownership of tasks from start to closure.
Key Responsibilities
1. E-commerce & B2B Operations
- Manage end-to-end e-commerce/B2B operational activities.
- Handle PO management, order processing, dispatch coordination, delivery tracking and order closure.
- Monitor pending orders, ageing,
fulfilment timelines and operational exceptions.
- Coordinate with marketplace/vendor teams, warehouse, inventory, finance and business teams.
- Ensure timely resolution of operational issues.
2. Vendor & Marketplace Management
- Manage day-to-day coordination with e-commerce vendors and marketplace partners.
- Handle vendor-related operational issues, order discrepancies, dispatch, POD, returns and billing queries.
- Follow up with external stakeholders and ensure timely closure of pending issues.
- Maintain proper records of vendor issues, ageing and action points.
- Experience with platforms such as Amazon, Flipkart or other major e-commerce marketplaces will be preferred.
3. Inventory Management
- Monitor SKU-level inventory across e-commerce channels.
- Identify OOS, low-stock and excess inventory situations.
- Coordinate with inventory and business teams for replenishment and dispatch planning.
- Maintain acc