OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the prospect to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact
Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the client's concerns not just at a technical level but also from a client service perspective.
Our Technical Support Specialist position offers you an prospect to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique client issues to provide resolutions.
What The Role Offers
Represent OpenText acting as first point of contact for all technical support inquiriesIncident management and collaboration with other teams while adhering to SLA’s and KPI’sUtilize exceptional written and verbal communication skills while supporting clients while demonstrating a high level of client focus and empathyMeet established service delivery guidelines and key performance indicators that are measured through client satisfaction surveysCollaborate with various stakeholders to act as a trusted client advocate
What You Will Need To Succeed
3+ years of experience in Technical Support, Product Support, Application Support, or related enterprise software technologies.
University/College degree within a related discipline
Robust troubleshooting, analytical, and root cause analysis skills with the ability to independently diagn
📌 Technical Support Specialist Bengaluru
🏢 opentext
📍 Bengaluru
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