Role Summary
We are seeking a energetic and results-driven Customer Relationship Manager with strong experience in Industrial Automation and Engineering Services to manage and grow strategic customer accounts. The role involves strengthening client relationships, driving account expansion, and acting as a key interface between customers and internal teams to ensure business growth and customer satisfaction.
Key Responsibilities
Develop and maintain strong relationships with key clients, OEMs, system integrators, and industrial customers.
Drive account mining and expansion to increase revenue from existing clients.
Manage end-to-end sales lifecycle including pre-sales, proposals, negotiations, and closures.
Collaborate with technical and delivery teams to ensure solution alignment and successful execution.
Present industrial automation and digital transformation solutions tailored to customer needs.
Monitor customer satisfaction and resolve issues proactively.
Build and maintain a strong sales pipeline and forecast revenue targets.
Required Qualifications
Bachelor’s degree in Engineering l/Electrical/Automation/Mechatronics ).No mEchanical Background
MBA or equivalent business qualification preferred.
8–15 years of relevant experience in Industrial Automation, Engineering Services, or Digital Transformation.
Skills & Competencies
Account Management and Customer Relationship Management
Sales Strategy, Pipeline Development, and Forecasting
Pre-sales, Proposal Development, and Solution Selling
Knowledge of Industrial Automation and Manufacturing domains
Solid communication, negotiation, and presentation skills
Ability to manage complex sales cycles and multiple stakeholders
Key Performance Indicators (KPIs)
Revenue growth from existing accounts
Customer retention and satisfaction
Pipeline value and conversion rate
Recent opportunities generated within accounts
Preferred Experience
Experien