Job Description Customer Experience Executive
nTrevel (Inwisement Technologies Pvt. Ltd.) | MGF Metropolis Mall, MG Road, Gurugram | Full time, On Site | Day and night shift availability required
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nTrevel is a premium, 100 percent electric ride hailing platform across Gurugram and Delhi NCR. A fully owned fleet of MG Windsor EVs, trained salaried chauffeurs, and a zero cancellation promise. That promise is only as positive as the person answering when something goes wrong. That is this role.
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n What you will own
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Handle customer interactions across IVR, WhatsApp Business and company support channels, across day and night shiftsn
Resolve queries, complaints and feedback with accurate, timely answers, not holding repliesn
Run escalation procedures cleanly and know when to pull ops inn
Coordinate with operations and the chauffeur teams to close issues at the root, not just the ticketn




Hold response time and resolution quality against Trevel service standardsn
Flag repeat complaint patterns to the team so they get fixed once instead of handled fifty timesn

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n What we are looking for
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1 to 4 years in customer support, hospitality, luxury services, mobility or operations supportn
Explicit verbal and written communication in English and Hindin
Genuine listening ability, the patience to understand a complaint fully before answeringn
Calm under pressure, especially on live ride escalationsn
Comfort multitasking across several channels at oncen
Familiarity with WhatsApp Business tools and ticketing systems is a plusn

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nAt Trevel, customer experience is not a support function sitting behind the product. It is the product. If you genuinely care whether a customer's night went well, you will fit here.

📌 Customer Experience Executive Haryana (India)
🏢 Trevel
📍 India