About the Role
We are looking for an organised, proactive, and learner-focused Operations & Learner Scheduling executive to manage learner communication, session coordination, scheduling, and follow-ups at Ostello.
The role involves communicating with learners, understanding their learning requirements, explaining the session process, coordinating with relevant educators, scheduling sessions based on availability, collecting feedback, and ensuring a smooth learner experience throughout the journey.

Key Responsibilities
Learner Communication & Coordination
Call learners who show interest in Ostello and understand their learning requirements, goals, and preferences.
Explain Ostello, its courses, educators, and session process clearly.
Understand the learner's requirements and identify the most suitable course or educator.
Respond to learner queries related to courses, sessions, educators, and scheduling.
Maintain regular communication and follow-ups until the learner's session is successfully scheduled.
-Ensure a smooth and skilled learner experience throughout the process.




Session Scheduling
Understand learners' preferred session dates and timings.
Check educator availability and identify suitable time slots.
Match learners with appropriate educators based on their requirements and availability.
Schedule sessions and communicate confirmed details to both learners and educators.
Coordinate rescheduling whenever there are changes in learner or educator availability.
Maintain an updated schedule/calendar of upcoming learner sessions.
Ensure pending scheduling requests are followed up and closed on time.
Educator Coordination
Coordinate with educators regarding their availability and session requirements.
Maintain accurate information about educator schedules and available time slots.
Share relevant learner and session information with educators before sessions.
Coordinate last-minute changes, cancellations, and rescheduling.
Ensure smooth communication

📌 Operation Executive Gurugram (India)
🏢 Ostello
📍 India