As a ServiceNow Platform Architect,
- will be the trusted advisor to clients, guiding them on the architecture, maturity, and governance of the Now Platform.
- will work closely with executive stakeholders, platform owners, and development teams to define technical strategies that align with business goals and industry best practices.
- focused on long-term platform health, reducing technical debt, and driving adoption of recent features (including AI and LLM capabilities)
- Define the end-to-end technical strategy for ServiceNow, ensuring scalability, security, and performance across multiple modules (ITSM, ITOM, CMDB/CSDM, IRM, HRSD, CSM, SPM, SecOps, Creator Workflows, etc).
- Establish and enforce technical governance, including instance strategy, platform guardrails, naming conventions, and coding standards.
- Proactively identify and remediate technical debt, ensuring adherence to out-of-the-box capabilities to minimize customization.
- Collaborate with Enterprise Architects to position ServiceNow as a digital transformation standard integrated with core enterprise systems (e.g.,



SAP, Workday, Azure).
- Translate business objectives into actionable, phased technical roadmaps.
- Provide technical leadership, guidance, and mentorship to ServiceNow developers and administrators.
- Evaluate and recommend new ServiceNow capabilities, focusing on GenAI, agentic automation, and Now Assist.
- Create and maintain high-level design (HLD) documentation, architectural diagrams, and best-practice guides
- Evangelize ServiceNow to various department within customer organization outside of IT Infrastructure.
- Identify and adopt best practices to manage customizations.
- Lead POC/pilot effort of new capabilities/product features

Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. 8+ years of technical expertise in ServiceNow ecosystem
2. At least 2 implementation project experience one of which is for large customer.
3. Strong knowledge of ServiceNow Platform

📌 Servicenow Platform Architect (Chennai)
🏢 Tata Consultancy Services
📍 Chennai