Meet the Team

We are the Cisco GTM IT team, and we’re on a mission to power business success through AI-first innovation. We build, Maintain and operates the systems behind Cisco's end-to-end customer lifecycle: Market-to-Lead, Lead-to-Opportunity, Opportunity-to-Booking, Order-to-Cash, Onboard-to-Optimize, Escalate-to-Resolve, Renew-to-Booking, and Support-to-Advocacy. We own Salesforce platform administration, governance, Security, AI automation, integration and DevOps at scale. Join us in cultivating a culture of development where AI meets real-world impact.
Your Impact
- Develop and operate advanced AI-driven and agentic automation solutions to streamline Release impact analysis, Case deflection, Salesforce Org health, Code quality, Security and compliance reporting, thereby enhancing platform productivity, scalability, and operational efficiency.
- Provide technical leadership on platform architecture decisions and roadmap future solutions.
- Collaborate with business partners to identify, define, and implement changes and enhancements to meet business requirements in a dynamic,



fast-paced workplace.
- Provide technical leadership, setting best practices including integration and application development, CI/CD implementation, Data Mask, Backup & Restore.
- Embed engineering excellence practices — code review, continuous integration, automated testing, monitoring, and AI-assisted automations — into every release cycle.
- Ensure compliance with security, data governance, and regulatory requirements across the Salesforce ecosystem.
- Troubleshoot and resolve issues to ensure the Salesforce solution performs as expected.
- Know the latest with new Salesforce features and functionalities and provide recommendations for process improvements.
- Develop and maintain technical documentation, including solution design documents, technical specifications, and user guides.
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a relat

📌 Software Engineer (Hyderabad)
🏢 123 Cisco Systems (India) Private
📍 Hyderabad