We are specifically looking for candidates with
4.8 to 7 years of Total & relevant experience
only.
Key Responsibilities:
- *Take the ownership to oversee the day-to-day operations relating to Asset & Configuration Management*
- *Responsible for requirement gathering for addition/modification of a SR on the SR catalog.*
- *Responsible to perform analysis on the SR that has been requested for decommissioning.*
- *Responsible to perform functional testing and liaise with key contact person for conducting UAT*
- *Responsible to provide the progress update on the SR catalog requests to service request catalog manager*
- *Will closely work with Tools technical consultant to ensure the requirements are well understood and SR gets configured as intended*
- *Training material preparation updates and version control*
- *Testing the workflows, approvals, Task Assignments, SLA, Notifications*
- *Proper documentation and reporting of the test results and bugs/defects identified. (Defect Tracking and defect control is out of scope for this role)*
- *Training the business users, IT Users and fulfillment groups on the newly added SRs*
- *Maintaining information about services and service offerings contained in the active service catalog.*
- *Verifying service and service offering information is accurate and complete, and providing it to consumers through the consumer self-service portal.*
- *Publish Catalogue, Communication &handle; Trainings for Service Request Catalogue Management*
- *Analyse Trend (Generic Request) and propose addition/retirement to Service Catalogue*
- *Decision on the addition/retirement to the Service Catalogue (through Change Management Process)*
- *Modification/Update to the Catalogue Design (through Change Management Process)*
- *Modification/Update to the Catalogue in ITSM Tool(through Change Management Process)*