We are looking for a polished and hospitality-driven
Resident Manager
for Gurgaon who brings solid exposure to
luxury (five-star) hotel environments
. This role is ideal for professionals who excel in guest relations, service excellence, and premium living experiences while also driving business performance.
Key Responsibilities
*Resident Experience & Service Excellence*
- Deliver a seamless and elevated resident experience aligned with luxury hospitality standards.
- Handle resident queries, concerns, and escalations with professionalism and efficiency.
*Property Oversight*
- Ensure the property consistently meets high standards of cleanliness, upkeep, and presentation.
- Coordinate with relevant teams to maintain service quality and resident satisfaction.
*Revenue & Occupancy Focus*
- Support occupancy growth through retention, relationship management, and upselling initiatives.
- Contribute to revenue targets through resident engagement and service excellence.
*Financial Accountability*
- Monitor cost efficiency and support profitability goals at the property level.
*Team Collaboration*
- Work closely with internal teams and stakeholders to ensure seamless service delivery.
*Compliance & Standards*
- Ensure adherence to company policies, safety guidelines, and regulatory requirements.
*Problem Solving & Continuous Improvement*
- Resolve escalations with a customer-first approach.
- Identify opportunities to enhance service delivery and resident experience.
Mandatory Eligibility Criteria
Educational Qualification:
- Bachelor’s degree in
Hotel Management / Hospitality Management (IHM graduates preferred)
Experience:
- Minimum
2+ years of experience in a five-star hotel
- Exposure to
guest relations, front office, or luxury hospitality service roles
Preferred Skill Set
- Excellent communication and interpersonal skills
- Strong customer-centric mindset
- Professional personality with confidence and ownersh