Role — CX AI Product Manager
Level
Individual Contributor / Product Manager
About the Role
You'll own a domain of HCLTech's CX AI product line end-to-end, from understanding how a business process actually works today, to identifying where AI can create meaningful value, to defining what an AI agent should do, to seeing it through build with the shared engineering team, to proving it worked and helping take it to market.
What You'll Own
- A slice of the CX process landscape — for example Lifecycle Management, Sales, Service, Marketing, or Collections — with end-to-end product ownership
- Product vision, strategy, and roadmap for your assigned domain
- Customer and user discovery — understanding how the process actually works, where friction exists, and which problems are worth solving
- The AI agent backlog for your domain — prioritized, scoped, and specified to a level engineering can act on without repeated clarification
- MVP definition and product trade-offs — deciding what needs to be built now, what can wait, and what should not be built at all
- Success metrics for every agent or capability you ship — defined before build, instrumented, and revisited after launch
- Product lifecycle ownership - discovery, validation, requirements, build, launch, adoption, measurement, iteration, and retirement where necessary
- The governance posture for your agents - risk and impact classification, oversight requirements, permissions, auditability, and exception handling built into the product from the start
- The product-market relevance of your domain — ensuring what gets built solves a meaningful client problem, is differentiated, and has a credible path to adoption and commercialization.
- Adoption and value realization for the capabilities you launch — ensuring products are actually used, embedded into workflows, and delivering the intended business outcome.
Core Product Management Capabilities
Product Managers are expected to demonstrate solid fundamentals acro
📌 Product Manager CX (Noida)
🏢 HCLTech
📍 Noida