About The Client:
*An Indian multinational technology company*
specialising in information technology services and consulting.
Your Roles & Responsibilities include:
We are seeking HR Operations Associates to support end-to-end Hire-to-Retire (H2R) processes for a global client. The role involves delivering Tier 1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams. German language fluency is mandatory.
Key Responsibilities
A. HR Helpdesk Advisory (Tier 1)
- Handle HR queries related to Compensation, Perks, Payroll, L&D;, Timekeeping, Workday transactions, Recruiting, and Performance Management.
- Provide voice and non-voice support in German and English.
- Manage and resolve tickets across multiple HR queues.
- Support high-touch cases such as pay-out, health,
and wellness-related support.
B. Hire-to-Retire Transactional Activities
- Process Workday HCM updates across the employee lifecycle.
- Support onboarding activities, including document verification and background checks.
- Coordinate offboarding workflows, including exit documentation.
C. Learning and Development
- Familiarity with end-to-end workflows within learning administration.
- Is able to coordinate and calibrate with different stakeholders.
- Ensures managing vendor coordination, invoicing, and learning event administration.
D. Data Quality
- Maintain SLA, TAT, and quality standards.
- Ensure PII protection and data confidentiality.
- Utilize ServiceNow, dashboards, and knowledge bases.
E. Continuous Improvement
- Identify process gaps and suggest improvements.
- Participate in training, calibrations, and governance reviews.
Required Skills & Qualifications
- Fluency in German (B2-C1).
- Bachelor'
📌 German Language (Bengaluru)
🏢 VARITE
📍 Bengaluru
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