Responsibilities

ServiceNow Functional Testing
- Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB, etc.)
- Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules
- Validate data migration, import sets, transforms, and data integrity
- Perform upgrade testing to ensure customizations continue to work post–ServiceNow upgrades

Automation & Test Framework
- Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF) or equivalent tools (Selenium, TestNG & Playwright)
- Automate UI, API, and end-to-end business workflows on the ServiceNow platform
- Create reusable test libraries, fixtures, and accelerators for ATF and external test frameworks
- Integrate automated tests into CI/CD pipelines (e.g. Jenkins, Azure DevOps)

API & Integration Testing

• Design and execute REST/SOAP API test cases for ServiceNow integrations with external systems

• Validate API contracts, authentication, authorization, payloads, error handling,



and performance

• Perform end-to-end integration testing across microservices, middleware, and third-party services

Performance, Security & Compliance

• Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner

• Validate access controls, ACLs, encryption, and security configurations in line with corporate policies

• Participate in vulnerability scans and assist with remediation verification

Quality Engineering Practices

• Employ shift-left testing by engaging in requirement reviews, design discussions, and early defect prevention

• Define quality metrics and gates for each sprint or release

• Track and report testing progress, defects, risks, and coverage to stakeholders

• Contribute to continuous improvement of QE best practices, standards, and playbooks

Collaboration & Communication

• Work closely with Product Owners, ServiceNo

📌 ServiceNow Functional Tester (Bengaluru)
🏢 Artech
📍 Bengaluru