Company Description

iDesign.Market is an AI-enabled workflow platform designed for interior design and construction firms. By integrating budgets, BOQs, scheduling, purchase orders, deliveries, invoicing, and team management into one cohesive system, iDesign streamlines critical project workflows. Powered by AI-driven insights, the platform helps teams mitigate risks, reduce delays, eliminate errors, and enhance execution efficiency for projects. Trusted by over 250 tier-1 firms, iDesign is revolutionizing project management in the architecture, engineering, and construction (AEC) industry.

Role Description

This is a full-time, on-site role for a Customer Success, based in Delhi, India. The role involves ensuring customer satisfaction, and fostering long-term customer relationships. Responsibilities include implementing customer retention strategies, analyzing customer needs and feedback, providing solutions to enhance satisfaction, collaborating with internal teams to address customer issues, and driving the overall success of client accounts.



The role also includes ensuring seamless onboarding and delivering exceptional experiences to clients.

Key Responsibilities
- Own the end-to-end customer lifecycle: onboarding, adoption, retention, and expansion
- Build and manage strong relationships with key clients and stakeholders
- Ensure smooth onboarding and successful product implementation for recent customers
- Track customer health metrics and proactively address risks
- Drive product adoption and usage across accounts
- Act as the voice of the customer internally and collaborate with Product, Sales, and Tech teams
- Handle escalations and ensure timely resolution of client issues
- Develop and optimize customer success processes, playbooks, and workflows
- Lead, mentor, and scale the customer success team (if applicable)
- Identify upsell and cross-sell opportunities in collaboration with Sales

Qualifications
- Strong skills in Customer Satisfaction and Customer

📌 Customer Success Manager (Delhi)
🏢 iDesign.Market
📍 Delhi