Job DescriptionAbout the role
nLenskart is building the most advanced omnichannel vision care ecosystem in the world. As Head – Optometry & Clinical Excellence, you will own the clinical quality, professional standards, and optometry capability agenda across a rapid-growing, pan-India network of stores and eyecare professionals - setting the frameworks others build on, not just running programs against someone else's.
nWhat you'll own
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Design and own the optometry excellence framework - clinical protocols, refraction quality, and patient experience standards across every Lenskart touchpointn
Lead a team of regional optometry trainers and clinical coordinators, with full accountability for their coaching, development, and performancen
Run end-to-end training, certification, and continuous career development for the optometry workforce at scalen
Build and govern data-driven dashboards to track clinical KPIs and outcomes; drive audits and quality reviews across the store networkn
Identify workforce skill gaps and design targeted upskilling - e-learning,
blended formats, and hands-on clinical workshopsn
Partner with academic institutions and qualified bodies (COI, IOIA) to benchmark and elevate clinical practicen
Work with Product, Technology, and Retail Ops to embed clinical standards into store workflows and digital toolsn
Represent Lenskart externally - conferences, academic tie-ups, and industry forums - as the face of its optometry practicen
nContinuous improvement charters you'll drive
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This role carries direct ownership of the structured initiatives that raise clinical quality, efficiency, and professional standards network-wide.n
nRefraction accuracy programme
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Set baseline metrics, run periodic audits, and lead root-cause cycles to systematically lift refraction accuracy scores across the network.n
nCompetency certification ladder
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Design and iterate a tiered competency framework for op