Overview:
- Join our leading AI-driven Global Supply Chain Solutions Software Product Company, recognized as one of the “Best Places to Work”. We are seeking a skilled Senior Support Engineer to enhance customer experience and provide robust solution support to Blue Yonder customers.
- The role demands an innovative, proactive approach to customer value creation and involves resolving complex technical issues with high expertise.

Scope:
- Customer Solution Ownership: Achieve high customer satisfaction and positively impact NPS scores through end-to-end ownership, engagement, and proactive support.
- Global Team: Collaborate with 120+ global associates across the US, Mexico, India, Australia, and the UK, with rapid growth expected.

Our Current Technical Setting:
- Software: BY Discrete, SQL, AppDynamics, Splunk, Oracle/MSQL, Java, GIT, Rest API, OAuth
- Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)
- Application Architecture: Scalable, resilient, event-driven, secure multi-tenant microservices architecture




- Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NoSQL, RDBMS, Springboot, Gradle GIT, Ignite

What You’ll Do:
- Support Engagements: Work with global technical and functional teams to support various customer engagements.
- Customer Interaction: Understand customer requests, support designed products/solutions to meet business requirements, and ensure high customer satisfaction.
- Issue Resolution: Address and resolve technical issues adhering to SLAs, document learnings, and create knowledge articles.
- Environment Management: Replicate and maintain customer environments and knowledge of customer solution architecture and integration points.
- Customer Satisfaction: Provide quality and timely solutions to improve customer satisfaction and follow-up until closure.
- Stakeholder Interaction: Interact with internal and external stakeholders and report to management.
- Process Improveme

📌 Sr Support Engineer 2 (Bengaluru)
🏢 Blue Yonder
📍 Bengaluru