- Welcome and greet guests in a warm, professional, and courteous manner.
- Assist guests with enquiries, requests, and special arrangements.
- Maintain strong guest relationships and ensure high guest satisfaction.
- Handle guest feedback and complaints professionally and coordinate with the relevant departments for quick resolution.
- Assist with VIP, corporate, group, and special-occasion guests.
- Coordinate with Front Office, Housekeeping, Restaurant, and other departments to ensure smooth guest service.
- Conduct guest follow-ups during their stay and after service when required.
- Provide information about hotel facilities, restaurant services, local attractions, and available services.
- Assist with check-in, check-out, room upgrades, and other Front Office activities when required.
- Encourage positive guest reviews and maintain the hotel's service standards.
- Maintain guest records and ensure confidentiality of guest information.
- Support the Front Office team during busy periods and special events.
- Ensure proper grooming, etiquette, and qualified appearance at all times.