Job Title: Customer Success Executive
Location:
Pune India
Department:
Customer Success Executive
About Us
Leapswitch Networks Pvt. Ltd. is a leading provider of cloud and dedicated server solutions, dedicated to offering outstanding services to our clients. We are looking for a proactive and results-driven Collection Agent & Customer Success Executive to join our team. This role will be responsible for ensuring client satisfaction, managing client reviews, handling collections, and fostering robust relationships with clients to ensure long-term success.
Key Responsibilities
- Conduct regular client reviews to assess satisfaction levels, identify areas of improvement, and strengthen client relationships.
- Ensure timely and accurate collection of outstanding payments from clients, working closely with the finance team to manage overdue accounts.
- Utilize strong negotiation skills to resolve payment issues and find mutually agreeable solutions with clients.
- Communicate effectively with clients to provide support and resolve billing-related queries in a timely and professional manner.
- Ensure client retention by providing exceptional customer service and maintaining strong relationships through regular communication.
- Collaborate with the sales and technical teams to address client needs and provide personalized solutions to enhance customer experience.
- Track and manage client account status, ensuring that overdue invoices are followed up and managed appropriately.
- Conduct collection calls and emails, negotiating payment terms and resolving any disputes in a professional and customer-focused manner.
- Provide feedback to management on customer satisfaction trends, potential upselling opportunities, and service improvement suggestions.
- Stay updated with industry best practices in cloud hosting, web hosting, and collection strategies to improve customer success processes.
- Maintain detailed records of client interactions, payment statuses, and resolution