Job DescriptionJob Opening: Assistant Manager Training (Travel Domain)
nLocation: Gurgaon, India
nCompany: Atain Industry: BPO | Customer Experience
nEmployment Type: Full time
nAbout Atain:
nAtain is a leading provider of customer experience (CX) and digital transformation solutions for travel and high-growth technology companies. With a global presence and a passion for delivering exceptional service, were seeking energetic individuals who are ready to lead with purpose and transform CX from the inside out.
nPosition Overview:
nWe are looking for an experienced and driven Assistant Manager Training to lead learning and development initiatives within our Travel Domain vertical. This role is critical in promoting a customer-first mindset across our voice and digital service channels, with a focus on boosting customer satisfaction (CSAT), loyalty (NPS), and overall service quality.
nKey Responsibilities:
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Training Design & Delivery: Create and deliver customized CX training programs focused on communication, empathy,



and engagement for contact center agents.n
CX Culture Enablement: Foster a coaching-based, customer-centric culture by driving consistent messaging, behavioral standards, and quality in customer interactions.n
Performance Coaching: Conduct engaging soft skills, communication, and conflict-resolution training for both current hires and experienced staff, particularly within the team.n
Team Mentorship: Guide and support trainers and team leads to enhance their coaching effectiveness and overall team performance.n
Recognition & Feedback: Identify and reward WOW customer moments; evaluate feedback to pinpoint improvement areas and tailor training accordingly.n
Cross-Functional Collaboration: Partner with Operations, QA, and HR to assess training needs and roll out initiatives that align with business goals.n
Onboarding & Orientation: Lead cultural and values-based orientation sessions to embed IGTs customer-first philosophy in al

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