Excellent communication skills
Ability to prioritize and multitask efficiently
Knowledge of ticket tracking applications
Cooperative team spirit
Analytical and process-oriented approach
Ability to review the tickets and identify information gaps
Ability to learn quickly
Availability - Support team needs to be on duty on all available days of the week, including Saturday Sunday. Part of the Support team also needs to be on duty 24x7.
Please note that the candidate should be from educational tech domain.