What you ll get to do
Responsible for ensuring all aspects of the transition to support process are managed end to end
Will work with our implementation and support teams to ensure clients are prepared to transition to support
Work directly with clients to ensure they are aware of the ongoing BAU support process and have access to the tools required to succeed in BAU.
Responsible for tracking time and associated effort with transition process
Work with cross-functional internal partners to resolve client issues identified during the hyper-care period
Leverages robust analytical and problem-solving skills to efficiently resolve incidents
Provides customers with regular and timely incident updates
Maintains the highest level of customer satisfaction
Create and continually refine transition documentation

Skills and experience we value




Experience in providing Application Support to large scale organizations
Strong knowledge of the Dayforce Application
Experience in an implementation or project management role
Experience in conduct virtual presentation and training
Superior communication, organizational, and problem-solving skills;
Familiarity with conducting meetings via video conference services (e.g. Zoom, Microsoft Teams)
Bachelors Degree, or equivalent relevant experience
Solid analytical skills; demonstrated ability to bring high complexity customer issues to resolution
Ability to work flexible hours
Experience with HCM (HR, Payroll, Perks, Workforce Management, Performance Management, Recruiting) applications

📌 Customer Transitions Consultant Secunderabad (India)
🏢 Bechtel
📍 India