8+ years experience in contact center domain software development or similar technology.
Solid understanding of telephony concepts and IVR best practices.
Experience with integrating IVR systems with CRM platforms (e.g., Salesforce & ServiceNow).
Excellent problem-solving skills and attention to detail.
Robust communication and teamwork skills.
The Ideal Qualifications
Experience within financial services industry
Experience with git and source control management
Experience with Genesys Cloud
Experience with Atlassian (Jira, Confluence)
📌 Genesys Lead Developer Secunderabad
🏢 TechnoGen
📍 Secunderabad
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