Key Responsibilities
Respond to customer queries and concerns through skilled and timely email communication.
Understand and resolve issues related to banking, financial services, or other domains as per customer interactions.
Maintain accurate records of customer interactions and follow-up actions.
Work collaboratively with internal departments to ensure prompt resolution of issues.
Ensure compliance with data privacy and internal communication guidelines.
Meet performance KPIs like TAT, quality score, and customer satisfaction (CSAT).
Adapt to evolving processes and contribute to continuous improvement in service delivery.

Requirements
Minimum 1 year of experience in BFSI domain or 2 years in other customer support roles.
Robust written English communication skills.
Good understanding of email etiquette and customer service practices.
Comfortable working in a fast-paced and target-driven workplace.
Proficient in using CRM tools and email platforms.
Immediate joiners preferred.

📌 Banking Executive: Email Support Mumbai
🏢 Witbloom Training Placement
📍 Mumbai