What We Offer:
Transportation allowance
Canteen Subsidy
Schedule Attendance Bonus
Health Insurance
Tuition Reimbursement
Incentive components campaign wise
Work Life Balance Initiatives
Rewards & Recognition
Internal movement through IJP

What You’ll Be Doing:
Handle inbound phone calls and emails from customers and program administrators.
Provide accurate information regarding client’s products, services, and product delivery systems.
Provide Tier 1 support and assist users with online services.
Deliver accurate information about products and services.
Maintain professionalism and confidentiality at all times.
Respond quickly to customer issues and manage a high volume of tasks.
Collaborate effectively with team members and work independently when needed.
Perform basic administrative duties as required.

What We Expect You To Have:




A fresher with robust communication skills and a basic understanding of customer service, or a minimum of one year of BPO experience, would be an added advantage.
HSC or High school diploma required; bachelor’s degree preferred.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Robust verbal and written communication skills.
Flexibility to support after-hours calls if needed.
Ability to sit and work at a computer for extended periods.
Experience working with diverse teams and communities.

Job Title

:

Customer Service Representative

Department

:

Operations

Reports to

:

Ops - Team Leader

Location

:

Gandhinagar

📌 Customer Service Representative Gandhinagar
🏢 Etech Global Services
📍 Gandhinagar