Resolve Associates is looking for a agile Collection Field Supervisor to manage and supervise field collection operations across Delhi & Noida. The candidate will lead field executives, monitor daily recoveries, ensure compliance, and achieve collection targets.
Key Responsibilities
Supervise and manage field collection executives across Delhi & Noida.
Assign daily field visits and monitor recovery performance.
Ensure timely collections and achievement of monthly targets.
Conduct team meetings, training, and performance reviews.
Track field staff attendance, productivity, and route planning.
Resolve escalated customer cases and support negotiations.
Prepare daily MIS and recovery reports.
Ensure adherence to company policies and client guidelines.
Coordinate with the Operations and Management teams for smooth execution.
Eligibility
Graduate in any discipline.
Minimum 2–5 years of experience in field collections/recovery.
Minimum 1 year of team handling experience.
Robust leadership, communication, and negotiation skills.
Proficiency in MS Excel and reporting.
Must own a two-wheeler and have a valid driving license.
Willingness to travel extensively across Delhi & Noida.
Required Skills
Team Management
Field Collections & Recovery
Target Achievement
Route Planning
MIS Reporting
Leadership & Problem Solving
Customer Handling