Our cutting-edge and growing company is searching for experienced candidates for the position of Customer Engagement Manager.
- Providing excellent service and support to the existing customers to build healthy relationships with them.
- Interact with customers, analyse feedback and develop new techniques to ensure customer retention.
- Respond to customer queries and address service complaints in a timely manner.
- Ensure rapid adoption and enablement of the solutions
- Identify Customer's needs, and suggest new products and services that suit their interests.
- Provide excellent customer service and ensure customer satisfaction.
- Build positive relationships with customers for repeat businesses.
- Collaborate with different teams and monitor all aspects of the project, including communication, development and technology.
- Provides constant feedback to Delivery Team on the customer account environment
- Ensure timely renewals. Track and contact leaving customers for renewals.
- Develop new strategies for customer retention activities.




- Collect reviews and testimonials that appraise the brand image.
- Work with the Marketing Manager in implementing promotion activities.
- Maintain complete, consistent and quality activity/contact records in CRM

Requirements

A customer engagement manager needs to study their product usage, welcome new clients, contact customers, and renew expired subscriptions. He/She needs to look into client feedback and track how each project offers value.
- Diploma / Degree in any field with 1– 3 years experience.
- Creative thinker with desire and willingness to roll up sleeves to get things done.
- A whole-brain contributor with the ability to analyse data and extract meaningful implications to drive differentiated solutions and, then, communicate these solutions in simple, fact-based ways
- Adept at complex problem-solving.
- Excellent interpersonal skills with the ability to lead collaboratively, using influencing skills.
- Good English co

📌 Customer Engagement Executive (Himayatnagar)
🏢 Nexivo Consulting | Zoho Premium Partner
📍 Himayatnagar