Overview
The Direct Credit & Collections Analyst 3 is an individual-contributor role on the Global Collections team, focused on exceptions management, research, and reconciliation. The analyst troubleshoots complex collections and billing issues across multiple processes and product lines, investigates and resolves exceptions by analysing data to identify root causes, and supports the end-to-end credit & collections process against established Service Level Agreements. Success in the role calls for solid analytical, technical, and communication skills, sound accounting and reconciliation knowledge, and a proactive approach to improving processes while safeguarding the company's financial and operational integrity.
Responsibilities
This position will handle Exceptions management, research and reconciliation work for Global Collections team. This person will:
- Perform well in a complex, high-volume, data entry, customer service, and problem-solving role
- Troubleshoots more complex collections and billing issues involving multiple processes and product lines,
according to defined policies and procedures
- Understands and supports the end-to-end credit & collections process and assists with establishing and monitoring delivery against Service Level Agreements (SLAs)
- Research and resolve exceptions, analyze data to identify & address root cause of exceptions
- Identification of processing issues or roadblocks that could have financial and operational implications
- Proactive in driving changes to improve processes
- Uses analytical skills to continually review established procedures and proactively recommend changes when appropriate
- Ensure operational and financial integrity within established corporate policies, procedures, and controls.
Qualifications
Skills
1-3 years of relevant experience in collections, accounting, dispute handling, accounts receivable.
- Strong knowledge of the principals of accounting and reconciliation
- Demonstrates working knowledge of