Job Family
GIC Process (India)

Travel Required
None

Clearance Required
None

What You Will Do
- Review of transactions, prior alerts or investigations, and accounts held by the subject.
- Responsible for hands-on resolution of client fraud issues and daily client needs
- Executing procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warranted
- Ensure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activity
- Document adequately all findings and conclusions related to the assessment with explanations in narrative form.
- Exhibit judgement on sensitive matters and execute required deliverables
- Coordinate interdepartmental fraud response.
- Provide daily administrative functions for fraud triage and investigations to include obtaining the proper documentation, account monitoring, facilitate opening and closing accounts, managing exceptions, and contacting clients.
- Create and submit SAQ’s as needed




- Ensure timely and accurate reporting, and proper disposition to fraud events
- Responsible for building strong working relationships with clients and team members/internal partners
- Execute special projects as needed
- Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity
- Act as a subject matter expert providing guidance to clients on fraud events and their required actions
- Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach

What You Will Need
- Must have a bachelor's degree in any stream from a recognized university
- Must have 4+ years of experience in the financial service industry or similar environment, such as Operations, or Fraud Prevention
- Solid understanding of payments as well as related fraud typologies
- Analyze available information via mu

📌 Senior Process Associate (Chennai)
🏢 Guidehouse
📍 Chennai