Job Purpose
Lead comprehensive color service delivery and customer consultation excellence while managing specialized color services, shade card development, and color studio operations
Strategic Context & Scope
Business Impact:
Color service excellence across all customer consultation touchpoints with direct responsibility for specialized color services, shade card development, and color studio operations supporting customer decision-making and satisfaction.
Core Competencies Required
Color Service Expertise:
Advanced knowledge of color consultation, customer service delivery, color matching, and personalized color recommendation methodologies
Design & Creative Skills:
Expertise in color design, visual presentation, photography, and creative asset development for color communication
Customer Consultation:
Solid capabilities in customer interaction, needs assessment, solution development, and satisfaction assurance
Technical Color Knowledge:
Understanding of color science, product specifications, color accuracy, and technical color applications
Key Result Areas & Strategic Accountabilities
- Specialized Color Service Delivery
- Color Snap Service Excellence: Manage comprehensive Color Snap service delivery ensuring 2-day turnaround time, quality recommendations, and customer satisfaction
- SFA Integration: Coordinate Color Snap service with Sales Force Automation systems maintaining process efficiency and lead conversion tracking
- Service Quality Monitoring: Monitor color recommendation quality through customer feedback, conversion tracking, and service impact analysis
- Performance Reporting: Generate quarterly reports on service performance, lead-to-sale conversions, and customer satisfaction metrics
- Shade Card Development & Prod
📌 Senior Designer Colour Service (Maharashtra)
🏢 Birla Opus
📍 Maharashtra
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