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At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.
What You'll Do
- First and second line support for all compute, storage, and networking infrastructure issues for On-prem. and public cloud hosted SLES Linux servers.
- Drive OS and Application patching and upgrades as per the plan.
- Set-up Alerts, reports, and dashboards for monitoring system health.
- Delivery responsibilities in the areas of private cloud network administration, security administration, instantiation, provisioning, optimizing the environment, third party software support.
Key Responsibilities
- Perform day to day support on the servers like administration, housekeeping, maintenance,
upgrade of OS, performing Security related controls and checks.
- Work on server related issues of major/minor/straightforward/complex in nature
- Perform patching and upgrades as per the plan
- Configuring Health checks and taking appropriate actions based on the alerts and checks
- Backups, snapshot activity in preparation to changes being implemented
- Automate the routine activities
- Linux servers Performance and capacity management
- Using the Change & Problem Management Tools to perform any planned/unplanned maintenance
- Handling of the Day to Day House Keeping tasks by using tools & scripts
- Preparation of RCA for all major/minor incidents
- Identify improvement opportunities in existing processes and recommend actions
- Build and deliver periodic SLA and other Reports to management
- 24 x 7 Environment in shift roaster based duties
- Attend calls on calls basis whenever assigned
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