Key Responsibilities1. Customer Contact (First Point of Touch)
Represent dealership on phone & in-person for all visitors/business partners
Prompt, friendly greeting per Mercedes-Benz brand identity
Qualified switchboard management with proper call etiquette
Arrange callbacks for unavailable staff
Priority care for complaint/problem customers
Document walk-ins and tele-ins in showroom log
Sales Support
Introduce sales consultants to walk-in customers
Provide initial brochures & basic MB product information to phone inquiries
Offer refreshments proactively to visitors
Record prospect info daily and share with sales manager
Forward tele-in inquiries to consultants (with manager consent)
Assist with brochures, price lists, scheme handovers
Resource Management
Maintain display vehicle layout per MB India standards
Track display & test-drive vehicle cleanliness via checklists
Manage test-drive log to monitor vehicle usability
Single point of contact for test-drive vehicle availability
Showroom/Facilities Management
Maintain showroom cleanliness & corporate design standards
Keep reception tidy with functional refreshment/equipment areas




Refill brochure boxes & accessory items as needed
Manage customer parking bays (ensure ≥1 bay always available)
Tele-Calling Responsibilities
Call all digital leads within 15 minutes to qualify before assigning to sales team
Confirm event registrations 48 hours prior and collect basic customer details
Contact event attendees within 24 hours for experience feedback and follow-up
Maintain 5-touch follow-up cadence (Day 1, 3, 7, 14, 30) for all leads
Log all calls daily in showroom logbook for sales manager review

Job Type: Full time

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Paid time off
Provident Fund

Ability to commute/relocate:
Cuttack, Orissa: Reliably commute or planning to relocate before starting work (Required)

Education:
Bachelor's (Preferred)

Experience:
Telemarketing: 1 year (Required)
Microsoft Excel: 1 year (Required)
Front desk: 1 year (Required)

Location:
Cuttack, Orissa (Preferred)

Work Location: In person

📌 Showroom Hostess/tele Caller Cuttack
🏢 T & T Motors
📍 Cuttack