Job Summary

We are seeking a motivated and CCNA-certified Network Support Engineer to join our Support Center team. The ideal candidate will provide first-level technical support, monitor network infrastructure, troubleshoot connectivity issues, and ensure timely resolution of customer incidents while maintaining high service standards.

Key Responsibilities
Monitor network devices, servers, and connectivity using network monitoring tools.
Provide Level 1 technical support for LAN, WAN, Wi-Fi, VPN, and internet-related issues.
Troubleshoot routers, switches, firewalls, and network connectivity problems.
Configure and maintain Cisco network devices as per standard procedures.
Create, update, and resolve support tickets within SLA timelines.
Escalate complex issues to Level 2/Level 3 support teams.
Perform basic network diagnostics and root cause analysis.
Maintain documentation of incidents, configurations, and resolutions.
Coordinate with customers, vendors,



and internal teams for issue resolution.
Participate in shift-based operations, including weekends and holidays, if required.

Required Skills
Valid CCNA certification.
Positive understanding of TCP/IP, OSI Model, VLANs, Subnetting, Routing, and Switching.
Knowledge of DHCP, DNS, NAT, VPN, and basic firewall concepts.
Familiarity with Cisco routers and switches.
Basic knowledge of Windows and Linux operating systems.
Robust troubleshooting and analytical skills.
Valuable verbal and written communication skills.
Customer-focused attitude with the ability to work in a team.

Preferred Skills
Knowledge of network monitoring tools (PRTG, SolarWinds, Nagios, etc.).
Basic understanding of ITIL processes.
Exposure to cloud networking is an added advantage.

Pay: From ₹11,325.83 per month

Work Location: In person

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