Customer Interaction:
Greet walk-in customers at the showroom or service center.
Understand customer needs and assist them with vehicle inquiries, service booking, or complaints.
Provide information about products, services, offers, and maintenance schedules.
Service Follow-up:
Coordinate with customers for vehicle service reminders and booking appointments.
Follow up with customers after service to ensure satisfaction and handle any issues.
Customer Feedback Management:
Collect feedback after vehicle delivery (service) and report concerns to the management.
Resolve minor complaints promptly and escalate critical issues to seniors.
CRM Management:
Update customer information and service history in CRM systems.
Maintain accurate records of interactions and transactions.
Assist in organizing customer engagement events or service camps.
Retention and Loyalty Building:
Build solid, long-term relationships with customers to ensure repeat business and referrals.
Inform customers about loyalty programs, service packages, and offers.