We are looking for a Customer Relationship Executive to manage customer communication, payment follow-ups, project coordination and day-to-day customer relationship activities.
Key Responsibilities
Customer Relationship Management
Handle customer calls, WhatsApp messages and enquiries.
Maintain valuable relationships with existing customers.
Understand customer requirements and coordinate with the concerned team.
Payment Follow-up
Follow up with customers regarding pending payments.
Maintain payment follow-up records.
Coordinate with the accounts team for payment updates.
Project Follow-up
Follow up with customers regarding ongoing projects.
Collect required documents and information from customers.
Coordinate with internal teams to ensure projects are completed on time.
Keep customers updated about project status.
Customer Support
Respond to customer queries and provide necessary information.
Handle customer complaints and coordinate for timely resolution.
Maintain proper records of customer interactions.
Business Coordination
Follow up on quotations, proposals and new enquiries.
Support the business development team in customer follow-ups.
Identify opportunities for additional services with existing customers.
Candidate Profile
Positive communication and interpersonal skills.
Positive follow-up and coordination ability.
Basic computer knowledge.
Ability to communicate professionally with customers.
Experience in customer relationship, telecalling, sales coordination or office administration will be an advantage.
Freshers with good communication skills can also apply.
What We Expect
Communication | Follow-up | Responsibility | Customer Handling | Coordination