Location: Pimple Nilakh, Pune
Position- Executive Patient Service

Job Responsibilities:
Greet and assist patients and visitors in a polite, professional, and courteous manner, always ensuring a positive experience.
Maintain the reception area in a neat, organised, and presentable condition.
Handle patient registration and ensure accurate maintenance of records within the HIS, including registering recent patients, scheduling appointments, and keeping patient information up to date.
Manage incoming and outgoing calls, respond to patient enquiries in person or via phone and email.
Coordinate effectively with doctors, nursing staff, pharmacy and other concerned departments to ensure seamless patient flow, timely treatment administration, proper scheduling and minimal waiting time.
Conduct post-chemotherapy follow-ups with patients to assess their overall condition. In case of any concerns, complications, or adverse symptoms, promptly escalate the matter to the concerned RMO for further evaluation and management.
Responsible for processing patient billing, handling cash and digital payment transactions and maintaining proper records.
Verify insurance documentation and assist patients with insurance-related queries and approvals.




Coordinate with the Centre Admin for inventory management.
Maintain confidentiality of sensitive patient information.
Prepare and maintain daily MIS reports and other administrative reports as required.
During patient emergencies, coordinate effectively with other hospital staff and communicate with the patient’s relatives to ensure timely and smooth patient transfer.
Maintain accurate records of referring doctors, keep an updated list of them, and track the qualified fees associated with referred patients.
Ensure that the feedback review link is shared with every patient and their feedback is mandatorily received and inform them to collect their in-house report once it is ready.
To perform any other duties assigned from time to time and adaptable to work at other centres whenever needed.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:
Provident Fund

Application Question(s):
Are you comfortable working in Rotational Shift i.e Morning & Evening?
Are you comfortable travelling to Borivali location

Experience:
Healthcare: 1 year (Required)

Work Location: In person

📌 Patient Service Executive Pimple Nilakh (India)
🏢 SunRise Oncology Center
📍 India