The Telephonic Operator is responsible for managing all incoming and outgoing calls efficiently, providing accurate information, directing calls to the appropriate departments, and ensuring prompt and courteous communication to enhance the guest experience.
Key Responsibilities
Handle incoming and outgoing calls in a skilled and courteous manner.
Route calls to the appropriate departments and personnel.
Respond to guest inquiries and provide accurate information about resort facilities and services.
Record and relay guest messages promptly.
Coordinate with various departments to address guest requests efficiently.
Maintain telephone etiquette and ensure timely response to all calls.
Handle emergency calls and follow established communication procedures.
Requirements
Diploma/Graduate in any discipline.
1–3 years of experience as a Telephonic Operator, Front Office Associate, or in a similar hospitality role.
Excellent communication and interpersonal skills.
Familiarity with EPABX/PBX systems and MS Office is preferred.
Ability to multitask and work in a fast-paced setting
Pay: ₹15,000.00 - ₹22,000.00 per month
Advantages:
Flexible schedule
Food provided
Paid sick time
Paid time off
Provident Fund