Key Responsibilities Guest Reception & Seating
Welcome guests with a warm and qualified attitude.
Manage guest reservations, walk-ins, and waitlists efficiently.
Escort guests to their tables and present menus.
Ensure proper table allocation and seating arrangements based on operational requirements.
Guest Experience
Act as the first point of contact for guests entering the restaurant.
Maintain positive guest interactions and ensure a pleasant dining experience.
Handle guest inquiries, special requests, and feedback professionally.
Coordinate with service staff to accommodate guest preferences and special occasions.
Reservation Management
Manage restaurant reservation systems and maintain accurate booking records.
Confirm reservations and communicate any changes to guests when required.
Coordinate with the restaurant team to optimize seating and table turnover.
Coordination & Communication
Work closely with Restaurant Managers, Captains, and Stewards to ensure smooth guest flow.
Communicate waiting times accurately to guests.
Support the team during peak operational hours.
Grooming & Brand Standards
Maintain excellent personal grooming and skilled appearance at all times.
Ensure the reception and waiting area are clean, organized, and presentable.
Uphold Malgudi’s service standards and hospitality culture.
Administrative Support
Maintain guest databases and reservation records.
Assist in preparing daily guest count and reservation reports.
Support promotional activities, events, and special restaurant occasions.
Candidate Requirements
Graduate or Diploma in Hospitality, Hotel Management, or any relevant field.
1–3 years of experience as a Hostess, Receptionist, Guest Relations Executive, or similar role.
Excellent communication skills in English and Hindi.
Pleasant personality with strong interpersonal skills.
Customer-focused approach with a passion for hospitality.
Ability to handle guest concerns calmly and professionally.
Basic knowledge of reservation systems and MS Office.
Pay: ₹18,000.00 - ₹21,000.00 per month
Benefits:
Versatile schedule
Food provided
Health insurance
Provident Fund