Receptionist Cum Floor Manager – LePlay (Job Description)

Job Responsibilities:
Welcome and assist guests, parents, and children with a friendly and professional attitude.
Handle customer inquiries, admissions, bookings, memberships, and ticket sales.
Manage front desk operations, phone calls, emails, and walk-in customer interactions.
Maintain accurate records of customer registrations, payments, and daily attendance.
Coordinate and confirm birthday party bookings, events, and special activities.
Ensure smooth check-in and check-out procedures for guests.
Handle customer complaints and resolve concerns promptly to ensure customer satisfaction.
Oversee daily floor operations and ensure a protected, clean, and organized play environment.
Supervise floor staff and play attendants to maintain service and safety standards.
Monitor children's activities and ensure adherence to safety guidelines.
Conduct regular inspections of play equipment and report maintenance requirements.
Coordinate with housekeeping staff to maintain cleanliness and hygiene across the facility.
Assist in organizing and managing events, workshops, and promotional activities.
Manage crowd flow during peak hours and ensure a positive guest experience.




Prepare daily operational reports, attendance records, and sales summaries.
Monitor inventory of office supplies, play materials, and operational requirements.
Support marketing initiatives by promoting ongoing offers, memberships, and events to customers.
Train and guide staff on customer service standards and operational procedures.
Ensure compliance with company policies, safety regulations, and service standards.
Maintain a welcoming, energetic, and family-friendly atmosphere at all times.

Skills Required:
Excellent communication and interpersonal skills.
Strong customer service and relationship management abilities.
Leadership and team coordination skills.
Ability to multitask and manage front desk and floor operations simultaneously.
Problem-solving and conflict-resolution skills.
Basic computer knowledge and proficiency in MS Office.
Robust organizational and time-management skills.
Ability to work flexible shifts, weekends, and holidays.

Pay: ₹20,000.00 - ₹28,000.00 per month

Perks:
Food provided
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Receptionist Cum Floor Manager Whitefield
🏢 Forever Kid
📍 Whitefield