If you are exploring chat support or call center jobs in Mumbai that focus on non-voice support and written communication, this chance is built for you. Fusion CX is hiring Customer Service Associates for a chat-based support process for hair and healthcare customers designed for professionals who are confident in written English and comfortable managing multiple live interactions in a structured workplace. Multiple positions are open. Apply now!

Job Description:

About the Role

This is a non-voice chat support role where you will assist customers through real-time messaging platforms. The position requires strong written communication, attention to detail, and the ability to handle multiple conversations while maintaining quality and response benchmarks.

Key Responsibilities
Handle customer queries through chat support platforms.
Provide accurate, timely, and well-structured written responses.
Manage multiple chat interactions simultaneously.
Document case details accurately in CRM systems.
Follow defined service guidelines and quality standards.
Escalate complex cases as per process requirements.
Maintain productivity, response time, and accuracy benchmarks.

Job Requirements:

Education
Completion of high School (XII)



from a recognized board. Graduates are preferred.

Experience & Skills
Minimum 6 months of chat customer service experience preferred.
Robust command of written English language.
Ability to communicate clearly and professionally in text-based formats.
Comfortable working in a structured, performance-driven environment.
Strong attention to detail and multitasking ability.

Language & Communication Requirements
Excellent written English proficiency is required.
Clear comprehension and structured response drafting skills are essential.

Other Requirements
Typing speed: Minimum 35 WPM with 95% accuracy.

Work Mode & Location
Work Mode: WFO
Location: Mumbai, India

Why Join Fusion CX?

At Fusion CX, you’ll gain hands-on exposure to structured chat support operations while strengthening written communication and multitasking capabilities. The organization emphasizes clarity of expectations, skill-based progression, and collaborative team environments, making this a strong chat support job vacancy in Mumbai for professionals looking to build long-term expertise in digital customer engagement.

📌 Customer Service Associate – Chat Support – Hair Care Wfo, Mumbai
🏢 Fusion CX
📍 Mumbai