Mandatory Skills:SAP Support, P3/P4 Tickets, SAP Debugging, ServiceNow/JIRA, ITIL
Job Description
We are looking for an experienced SAP Support Consultant to manage and resolve Priority 3 (P3) and Priority 4 (P4) incidents and service requests. The ideal candidate will have strong technical expertise in SAP settings, excellent troubleshooting skills, and the ability to ensure SLA-driven support with high customer satisfaction.
Roles & Responsibilities
Resolve SAP P3 & P4 incidents and service requests within defined SLAs
Analyze, troubleshoot, and fix functional and technical issues in SAP systems
Access SAP environments to investigate issues and implement fixes/configuration changes
Communicate with stakeholders via calls, emails, or meetings for issue understanding and updates
Perform root cause analysis (RCA) and provide sustainable solutions or workarounds
Validate solutions and ensure proper ticket closure
Maintain documentation including RCA, solution steps, and knowledge base articles
Collaborate with cross-functional teams (Basis, ABAP, Functional, Security)
Adhere to change management and access control policies
Ensure high customer satisfaction through timely and clear communication
Required Skills & Qualifications
Bachelor’s degree in IT / Computer Science / related field
5+ years of experience in SAP Application Support
Strong understanding of SAP modules and business processes
Hands-on experience with ticketing tools (ServiceNow, JIRA, Remedy)
Experience in SAP debugging and log analysis
Solid troubleshooting and problem-solving skills
Knowledge of ITIL processes and SLA-based support models
Excellent communication and stakeholder management skills
Ability to work independently in a client-facing setting
After you submit your application, our team will evaluate your profile and get back to you with an update.
📌 Sap Support Consultant Bengaluru
🏢 D-TechWorks
📍 Bengaluru
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