Roles & Responsibilities
Greet and welcome guests in a friendly and professional manner.
Manage guest reservations, walk-ins, and table assignments efficiently.
Escort guests to their tables and present menus as required.
Coordinate with the service team to ensure smooth seating and flow of guests.
Handle guest inquiries, requests, and basic complaints with professionalism.
Maintain cleanliness and organization of the entrance, waiting area, and host stand.
Monitor table availability and assist in managing wait times.
Support the service team during peak hours for efficient operations.
Ensure guests have a positive first and last impression of the establishment.
Requirements
Prior experience as a Hostess or in a customer-facing hospitality role is preferred; freshers with strong communication skills may also apply.
Good interpersonal and communication skills.
Pleasant personality with a customer-first attitude.
Ability to stay organized in a rapid-paced workplace.
Basic understanding of restaurant operations is an advantage.
Willingness to learn and work as part of a team.
Flexible to work shifts, weekends, and holidays as required.