We are looking for the Service Advisor with Mercedes-Benz Franchise Partner.

Key Responsibilities:
Greet customers and understand their vehicle issues and service requirements.
Conduct preliminary inspection and provide technical input based on customer concerns.
Prepare detailed and accurate job cards with all necessary information.
Coordinate with technicians/workshop team for timely diagnosis and repairs.
Explain service requirements, estimates, timelines, and approvals to customers.
Ensure transparency in repair processes and cost communication.
Monitor job progress and keep customers updated on status.
Perform final inspection before vehicle delivery.
Ensure high levels of customer satisfaction and handle complaints professionally.
Maintain proper documentation and service records.
Upsell value-added services, accessories, and maintenance packages when appropriate.





Mandatory Requirements:
Diploma or Degree in Automobile Engineering (Compulsory)
Strong understanding of automobile systems (engine, transmission, suspension, etc.)
Basic diagnostic and problem-solving skills

Preferred Skills:
Positive communication and interpersonal skills
Customer handling and conflict resolution ability
Basic computer knowledge (ERP / Service software)
Ability to work in a fast-paced workshop setting
Team coordination and multitasking skills

Key Attributes:
Customer-centric approach
Attention to detail
Qualified attitude and grooming
Strong technical aptitude

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Service Advisor Mumbai
🏢 Mentra HR Services
📍 Mumbai