We are looking for a customer-focused Onboarding Executive to assist current users during the onboarding process and ensure a smooth customer experience. The ideal candidate should be fluent in English and one regional language (Kannada, Telugu, Tamil, or Malayalam) and have at least 1 year of experience in customer handling or customer support.
Key Responsibilities:
Guide customers through the onboarding process via phone, chat, or email.
Assist users with account setup, documentation, and application-related queries.
Provide timely and accurate information to ensure a seamless onboarding experience.
Resolve customer concerns or escalate issues to the appropriate team when required.
Maintain accurate records of customer interactions and onboarding status.
Collaborate with internal teams to improve the customer onboarding journey.
Requirements:
Graduate in any stream
Minimum 1 year of experience in customer support, customer service, or onboarding.
Fluency in English and one of the following regional languages:
Excellent verbal communication and interpersonal skills.
Basic computer proficiency and familiarity with CRM or customer support tools is an advantage.
Solid problem-solving skills and a customer-first approach.
Note only few position available, apply only if you are an immediate joinee and ready for virtual interview.