Key Responsibilities
Inbound & Outbound Calls: Answer patient questions, address care inquiries, and make proactive outreach calls to prospective or existing patients.
Appointment Scheduling: Book, confirm, reschedule, or cancel doctor appointments and specialized health checkups.
Service Promotion: Explain hospital treatments, specialist availability, packages, and operational timings clearly to callers.
Follow-up Management: Conduct systematic follow-up calls with patients regarding lab reports, treatment paths, or preventive health packages.
Data & CRM Maintenance: Accurately update call statuses, patient details, and feedback logs in the hospital management software or CRM.
Interdepartmental Coordination: Coordinate with front office reception, medical desks, or specific departments to solve patient concerns.