help users with computer problems, reset passwords, and set up current equipment
Key Responsibilities
Answer Questions: Take calls, chats, or emails from users who need tech help.Fix Problems: Troubleshoot and solve issues with software and hardware.Track Issues: Log all requests into a ticket system. A ticket is a digital log that tracks a problem until it is solved.Manage Accounts: Help users log into their accounts or reset locked passwords.Set Up Devices: Prepare current computers, phones, and programs for employees
Skill Requirements
Tech Knowledge: A valuable understanding of computer networks and programs like Microsoft 365.Communication: The ability to explain hard tech ideas to regular users in simple words.Patience: Staying calm when users are frustrated because their tech is not working