Job Summary:

The Service Receptionist / Administrator is the first point of contact for customers at the dealership service center. This role ensures a smooth customer experience by handling service bookings, coordinating with service advisors, managing documentation, and maintaining effective front-desk operations.

Key Responsibilities:
Customer Handling & Front Desk Management
Greet customers professionally and understand their service requirements
Create a positive first impression of the dealership
Direct customers to Service Advisors or relevant departments
Handle customer inquiries (walk-in, phone, email)
Appointment & Job Card Coordination
Schedule service appointments and maintain booking records
Register vehicles in the system and generate job cards
Coordinate with Service Advisors for timely allocation of vehicles
Ensure proper queue management and reduce waiting time
Documentation & Data Entry
Maintain accurate customer and vehicle records
Update service history in Dealer Management System (DMS)
Ensure all required documents are properly recorded and filed




Assist in warranty documentation and approvals
Billing & Administrative Support
Support billing process and verify customer details
Handle invoice handover and explain basic billing queries
Maintain daily reports (vehicle inflow, delivery status, pending jobs)
Coordinate with accounts for payment tracking
Customer Experience & Follow-ups
Ensure high customer satisfaction through courteous communication
Handle basic complaints and escalate when required
Conduct follow-ups for service reminders and pending approvals
Assist in customer feedback collection (CSI process)
Coordination & Internal Communication
Coordinate with workshop, parts, and service teams
Ensure smooth communication between departments
Track vehicle status and update customers when required

Job Type: Full time

Pay: ₹15,000.00 - ₹22,000.00 per month

Language:
English (Required)

Work Location: In person

📌 Receptionist/administrator Pune
🏢 Sahyadri Motors(Swargate
📍 Pune