Job Description – Floor Manager (Service)

Company: RaiZing Suzuki
Position: Floor Manager – Service
Department: Service
Location: Indore, Madhya Pradesh
Employment Type: Full-Time

Job Summary

We are looking for an experienced and customer-focused Floor Manager – Service to manage daily service-floor operations, ensure smooth workflow, maintain service quality, and achieve customer satisfaction and service targets.

Key Responsibilities
Manage and supervise daily workshop/service-floor operations.
Allocate repair jobs to technicians and ensure timely completion.
Monitor vehicle flow from job opening to delivery.
Ensure proper diagnosis, repair quality, and adherence to company standards.
Coordinate with Service Advisors, Technicians, Parts and other departments.
Monitor technician productivity and job efficiency.
Ensure all jobs are completed within the promised delivery time.
Conduct quality checks before vehicle delivery.
Handle technical/customer escalations and resolve issues effectively.
Ensure proper usage of workshop equipment, tools and resources.
Maintain workshop discipline, cleanliness and safety standards.
Monitor pending jobs,



repeat repairs and customer complaints.
Ensure proper documentation and adherence to SOPs.
Support achievement of workshop revenue, productivity and customer satisfaction targets.

Candidate Profile
Education: Diploma / ITI / Graduate in Automobile or Mechanical field preferred.
Experience: 3–6 years of experience in automobile service/workshop operations.
Experience in a two-wheeler or automobile dealership/workshop will be preferred.
Valuable knowledge of vehicle servicing, repair processes and workshop operations.
Robust team-handling and leadership skills.
Valuable communication and customer-handling skills.
Ability to work under pressure and manage multiple jobs simultaneously.
Target-oriented with strong problem-solving skills.

What We Offer
Competitive salary based on experience and capability.
Growth opportunities within the organization.
Professional and performance-oriented work environment.

Interested candidates can apply through Indeed.

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:
Food provided

Work Location: In person

📌 Floor Manager Indore (India)
🏢 RaiZing Suzuki
📍 India