Key Responsibilities
Handle customer inquiries through phone, email, chat, and WhatsApp.
Provide accurate information about the company's products and services.
Resolve customer complaints and escalate complex issues to the appropriate team.
Record customer interactions and maintain accurate support records.
Follow up with customers to ensure timely issue resolution.
Assist customers with account registration, login, profile updates, and basic troubleshooting.
Coordinate with internal teams to resolve customer issues.
Maintain service quality and achieve response time targets.
Learn and follow company policies, processes, and standard operating procedures (SOPs).